Thanks.
Even though you offered me a direct debit option on one car, I was surprise to discover the same option had not been offered for my other vehicle I insure with you.
When I rang to enquire why this was I was told that it was because of my postcode. I questioned how one car could have a DD payment but the other one could not when my postcode was the same.
I was then told that both cars could now only be paid with a one off payment, (even tho your website would allow me to renew it right now by one simple click if I wanted cos I've just had a look).
When I asked what my postcode had to do with whether I could pay or not pay monthly I was told that, "well some people in your area may not have paid on their insurance so it's an high risk postcode". I believe two things about this, 1) It's discriminatory, 2) It's a bad business plan.
So I have decided to cancel both polices with swiftcover.com, which has turn out to be a "win win" for me. I've managed to save £174.01 on your renewal quotes plus both insurance's are paid by direct debit. Which is all I wanted to start with. So thanks. Your "bonkers" way of dealing with loyal customers has made me money and lost you business. I'll never use you again.
Regards,
David Markwell
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